Help center

Frequently asked questions

Everything you need to know about calling with GXM.

What is GXM?

GXM is a members-only VoIP platform. One access pass unlocks premium international routes, a browser phone, a SIP line for any app, the auto-dialer with IVR builder, and full control from Telegram.

How do I get started?

Pick an access pass and pay with crypto. As soon as the payment confirms, your account and SIP line are created. Top up your call balance, then call from the web phone, any SIP app, the auto-dialer or Telegram.

How does billing work?

There are two parts. Your access pass unlocks the platform for its period. Calls are billed per minute from your balance at the rate shown on the Rates page for that route. When your balance runs out, calls stop until you top up.

How do I top up?

Go to Top up, pick an amount and pay with crypto (BTC, ETH, USDT and more). Your balance updates automatically within a few minutes of the payment confirming, or press Check payment to update it straight away.

Can I change my caller ID?

Yes. Open the Dashboard and use Caller ID to set the number shown to the people you call. Changes apply to your next call. Misuse of caller ID breaks our terms.

My call failed. What do I check?

Open Calls → Failed to see why a call didn't connect. The usual causes are no balance, a wrong number format (dial the full international number, for example 447700900123) or your SIP app not being registered. If you're still stuck, open a support ticket.

Is there a Telegram bot?

Yes. You can check your balance, top up, see calls and get support from Telegram too. Link your account from the Dashboard so the bot and the website share the same line and balance.

Still have a question?

Our team answers on the website and on Telegram.

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